The West Indies Oil Company Limited Limited (hereinafter called (“WIOC”) is committed to ensuring the security and confidentiality of your personal data. WIOC has therefore adopted this policy to comply with its obligations under the laws in our jurisdiction. This policy briefly describes how we collect, hold, use and whenever necessary, disclose your personal data. WIOC reserves the right to update this privacy policy from time to time and will post the revised privacy policy on our website.

Personal Data

Personal data is any information that allows you to be identified. The types of personal data the WIOC will collect may include details of your name, address, telephone number, email address and account number.

WIOC will collect personal data from you through telephone contact by personnel in its Marketing and Customer Communications Department; its representatives, servants and/or agents in its primary office at Friars Hill Road St. John’s, Antigua, or other satellite locations; and every time you provide your details to WIOC via electronic communication.

WIOC will use your personal data where it is necessary to do so because it is relevant to WIOC’s dealings with you such as invoicing, accepting payments and customer service, or where WIOC has your consent.

You may use your username and password to correct or amend your personal data at any time.


WIOC does not collect personally identifiable data about you unless you provide same to WIOC voluntarily and knowingly. This may be done through:

  • Voluntary provision of personal data by you directly to WIOC or through our Marketing and Customer Relations Department.
  • Express consent or acknowledgement contained within a written, verbal, or electronic application process.
  • Consent solicited by WIOC (or our agent) for a specified purpose; or
  • Receipt of this Privacy Policy.

Use of the Website

When you visit the WIOC website, move from page to page, read pages, or download its content onto your computer, the following information may be recorded:

  • The pages visited; and/or
  • The content viewed and/or downloaded.

WIOC uses this information to find out how many people visit their web site and which sections of the website are visited most frequently. WIOC may use this information to determine what type of information is most useful, improve their website, address your specific needs, provide better customer service and for general marketing purposes.

WIOC records the statistical information on the numbers of visitors to this web site, but no information about individuals is kept or used.

Certain WIOC employees will be provided with information about a web site visitor to serve that visitor’s needs and provide the visitor with information regarding specific products, for example provision of invoices and customer account statements electronically or processing of customer payments.

WIOC’s employees are mandated to adhere to strict standards of care in handling confidential information, including the personal data of its customers.

Direct Marketing

WIOC does not use your personal data for direct marketing unless you have consented to receive such information from WIOC.

Use of “cookies”

WIOC may use “cookies” on its website. A “cookie” is information that a website puts on your hard drive so that it can remember pieces of information about you when you next visit the website or a related website. WIOC may use cookies to record personal data about you when you use its website to facilitate your future activities. Unless directed otherwise, WIOC will not use personal data sent in a cookie for marketing purposes and will not share this personal data with third parties. If you prefer not to receive cookies from WIOC’s website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser. Please note that these actions may interfere with the functionality of our website and the quality of your web browsing experience.

Security of your personal data

WIOC has in place appropriate technical and organizational security measures, according to technological industry standards, to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration or unauthorised disclosure of or access to, or other damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected.

Please be aware that communication sent over the internet, such as email/ webmail, are not secure unless they have been encrypted. Your communication may route through several countries before being delivered as this is the nature of the World Wide Web. WIOC cannot accept liability that communication may be obtained by an unauthorized person. The padlock at the start of the web address (URL) in the web address bar indicates that a user is on a secured site. Additionally, the web page address displayed will begin with “https”; not “http”. In some areas of our website, we require a user ID and password for you to access certain information. WIOC will not disclose such passwords to third parties. However, you are responsible for maintaining the privacy and security of your password.

Complaints about WIOC’s use of your personal data

Should you make a complaint to our Marketing and Customer Communication Department and your complaint is not resolved to your satisfaction, your complaint will be passed to the office of our Legal Counsel to be resolved. If your complaint is still unable to be amicably resolved, it will be escalated. Any finding of misuse of your personal data by WIOC shall be remedied as soon as reasonably possible.

Legal Environment

We will share personal information with companies, organizations, or individuals outside of WIOC if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process, or enforceable governmental request.
  • enforce applicable Terms of Service, including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security, or technical issues.
  • protect against harm to the rights, property, or safety of APUA, our users or the public as required or permitted by law.

If WIOC is involved in a merger, acquisition, or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

This policy and its execution are governed by the laws of Antigua and Barbuda, in particular, the “Misuse of Computer Act of 2006” and the “Electronic Transactions Act of 2013” and their subsequent amendments.

Further Information

Should you require further information on our privacy policies or your personal information, feel free to contact the WIOC Customer Care Department by emailing us at